How to configure MX Records

Updated by Russ Malloy on Oct 26, 2021
Article Code: kb/1026

How to configure MX Records

MX records (Mail Exchanger Records) are used to tell the internet how to route email to your Exchange server or Spam filter. Most email environments use an external Spam filter that guarantees 100% uptime and no email loss by using multiple MX records. The Spam filter will filter out unwanted messages and then route the email to your mail server.

MX records are configured in DNS. To configure MX records using the Control portal, follow these steps:

  1. Navigate to Network and select DNS. Select the DNS zone that corresponds with your email domain.
  2. Select the DNS Tasks drop down and click Add New Record.
  3. Select type: MX
  4. In the Exchange field, input the MX record.
  5. Preference: Select 10 for the first record, and ascend for each additional record. The lowest Preference number is used first.

Additional information:

MX records tell senders how to send email to your domain. When your domain is registered, it’s assigned several DNS records which enable systems on the Internet to be able to locate it. MX records are part of these records and are required for email to flow to your mail server(s).


MX record for = preference: 10

Mail sent to would lookup MX record and find the above record. It would then route MX (Mail) traffic to which is a Postini address. When Postini receives it they will check it for viruses, spoofed information, known Spam threats, as well as run the message itself through a rigorous Spam detection process. This whole process takes less than 5 seconds. Once complete, the email will be forwarded to your mail server. Your mail server should be configured to ONLY receive email from Postini’s range of IP’s. Otherwise spammers could send mail directly to your servers and bypass Postini.

See this additional article for assistance configuring DNS: How to use Control DNS

How to verify your MX records are correct from a Windows computer:

  1. Launch a command prompt.
  2. Type: nslookup (press enter)
  3. Type: set querytype=mx (press enter)
  4. Type your domain: (press enter)

This should output your MX records that you entered at Domains -> DNS. They will look like the following:

Non-authoritative answer: MX preference = 10, mail exchanger =